1. SMS Terms: HomeCrew AI text messages
These terms apply to text messages sent through HomeCrew AI, a service of JB Home Service Automation, on behalf of home-service businesses that use it (each one a "Business"). The first text you receive names the Business you contacted.
| Program | HomeCrew AI customer texts, sent on behalf of the Business you called or texted, or that you have done business with. |
|---|---|
| What you'll receive | Replies about your request: questions about the job, available appointment times, booking confirmations, appointment reminders, updates from the Business and, after a completed job, one request for a review if the Business uses that feature. If the Business uses HomeCrew Comeback, you may also get service reminders (for example, a seasonal tune-up reminder, or a yearly check-up reminder about a year after your last visit) and check-ins about an estimate the Business gave you. |
| How you opt in | You start the conversation by calling or texting the Business's phone number. If the Business can't answer your call, you get a text back about your request. Service reminders are sent only to customers who gave the Business their mobile number and agreed to receive texts from it; the Business confirms this before their customer list is used. Estimate check-ins are sent only after the Business gives you an estimate you asked for. |
| How often | Message frequency varies, depending on the conversation. If you stop replying, you get no more than 3 follow-up texts about a request. Service reminders: no more than one every 90 days, usually about 2 to 3 a year. Estimate check-ins: no more than 2 per estimate. Follow-ups and reminders are not sent between 8 pm and 8 am local time. |
| Cost | Message and data rates may apply. We don't charge you for these texts. |
| Stop | Reply STOP at any time to stop receiving texts. You'll get one message confirming you've been unsubscribed, and no more after that. UNSUBSCRIBE, END, QUIT, CANCEL and STOPALL also work. Reply START to receive texts again. |
| Help | Reply HELP for help, or email jakebyrne@jbhomeserviceautomation.com. |
| Carriers | Carriers are not liable for any delayed or undelivered messages. |
| Privacy | See our Privacy Policy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. |
Automated assistant
Texts, and calls answered on a Business's Pro plan, are handled by an automated assistant that uses AI. If you ask, it will tell you it is automated, and you can ask for a person at any time. Appointments are only offered at times the Business has open, and the Business may confirm, move or cancel an appointment.
Emergencies
HomeCrew AI is not an emergency service. If you smell gas, a carbon monoxide alarm is sounding, or there is fire or smoke, leave the building and call 911 or your gas company from outside. When you report something like this, the assistant sends safety instructions and alerts the Business, but it cannot send help itself.
The Business's services
The Business you contacted provides the repair or service work, sets its prices and is responsible for it. JB Home Service Automation provides the messaging system only.
2. Website Terms of Use
By using jbhomeserviceautomation.com you agree to these terms.
- Information only. This website describes HomeCrew AI. Sample conversations are illustrations, not a live system. Pricing and features may change; the agreement a Business signs with us governs its use of the service.
- No warranties. The website is provided "as is", without warranties of any kind.
- Limitation of liability. To the extent the law allows, we are not liable for indirect or consequential damages arising from your use of this website.
- Other sites. Links to other sites, such as our scheduling page, are governed by those sites' own terms and policies.
- Our content. The content and the HomeCrew AI name belong to JB Home Service Automation. You may not copy them for commercial use without permission.
- Changes. We may update these terms. The date at the top shows when they last changed.
3. Contact
JB Home Service Automation · jakebyrne@jbhomeserviceautomation.com